Refund policy
Refund Policy
Return Policy
At Saveliore, we strive for your complete satisfaction.
If you are not happy with your purchase or ordered the wrong size, you may return or exchange your order within 14 days of receiving it.
General Return Conditions
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Returns are accepted within 14 days of receiving the product.
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The product must be unused, undamaged, and in its original packaging.
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Please include the original receipt or proof of purchase.
What are the conditions?
Incorrectly ordered products can be returned as long as they are unused and in their original packaging.
Unfortunately, returns are not possible for custom-made items or products made to measure.
Do I have to pay for the return shipping?
Yes, return shipping costs are the customer’s responsibility.
We recommend sending the return package with track & trace, as we cannot take responsibility for lost returns.
Can I return without contacting you first?
No, please contact us before sending back your return.
The return address may differ from the address from which your original order was shipped.
My order is damaged — what should I do?
Please send us a photo or short video clearly showing the damage or quality issue.
Ideally, take the picture on a flat surface where both the brand logo and defect are visible.
This information helps us process your claim quickly and improve our quality control.
Please contact us within 14 days of receiving the damaged product.
Returns in 4 Simple Steps
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Send an email to info@saveliore.com to request a return form.
Read the conditions on the form carefully before returning your product. -
Fill out the return form completely.
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Send your order together with the completed form to the provided address.
Please note that you are responsible for the return shipping.
Make sure the package has a tracking number. -
As soon as we receive your package, we will refund the purchase amount within 5 business days to your bank account.
Exchanges in 4 Simple Steps
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Send an email to info@saveliore.com with photos or a short video of the defective product, along with a short description of the issue.
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Our team will assess the product based on your images/videos.
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Once approved, we will send you a replacement product free of charge.
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Our customer service will provide track & trace information for the new shipment.
Refunds
As soon as we have received your return and confirmed that the products are unopened and unused, we will refund the full amount to your original payment method.
Please contact us after shipping your return and provide tracking details so we can initiate the refund.
Processing by your financial institution may take 3–5 business days.
Contact Us
Do you have any questions? Don’t hesitate to contact us:
Shop name: Saveliore
Telephone: +31 853011982
E-mail: info@saveliore.com
Correspondence address: Graafwichmanlaan 13, 1231 VW, Loosdrecht, Nederland
Company registration number: 93383614
VAT number: NL005017561B83
We strive to respond to your email within 24 hours.
Customer service opening hours:
Monday to Friday: 9 a.m. to 8 p.m. Saturday: 9 a.m. to 6 p.m.
14-Day Right of Withdrawal
Have you received your order and wish to exercise your statutory right of withdrawal? You can submit a withdrawal request within 14 days of receiving your order.
Submit your withdrawal request here: