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Frequently asked questions
Are shipping costs calculated?
No, shipping is always free, regardless of the amount of your order.
Can I track my order?
Yes, upon shipment, you will receive an email with a tracking number. Track your parcel via our tracking page on the website.
What payment methods are available?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Maestro. Everything is done securely via Shopify Payments.
What is the return deadline?
You have 14 days from receipt to return the item. You must notify us in advance; without notification, we will not process it.
Our customer service is available Monday to Friday from 9 a.m. to 5 p.m.
Responses within 24–48 hours.